Jobs at Reality Based Group

Reality Based Group (RBG) is a performance improvement firm dedicated to helping brands deliver world-class customer experiences. For over 30 years, we have partnered with industry leaders across the globe to provide actionable insights through specialized mystery shopping programs, voice of the customer surveys, and frontline training solutions.

Our mission is to help businesses see their operations through the eyes of their customers. With innovative technology, we transform raw data into strategic roadmaps that drive retention, loyalty and revenue. At RBG, we believe that "reality" is the best foundation for growth, and we are committed to providing the clarity our clients need to thrive in a competitive marketplace.

Why Join Us?

• A Market-Leading Solution: Sell a suite of services that every major brand needs - especially in an era where customer experience is the primary competitive advantage.
• National Reach: Our operations span all 50 states, managing diverse projects.
• Collaborative Culture: Work directly with a focused team of experts who value transparency, innovation, and measurable results.
• Impactful Work: Your contributions directly influence how major brands interact with millions of customers every day.